Industry: Healthcare / Senior Living

Scope: National workforce of 12,000+ employees across multiple locations in Canada

Challenge

A national senior living organization wanted to strengthen employee engagement through a structured Employee Opinion Survey program. While a survey platform had already been selected, the organization needed experienced project leadership to ensure the rollout was accurate, well-governed, and sustainable over time.

The challenge involved preparing clean employee data, validating reporting hierarchies, aligning internal stakeholders, supporting system configuration and testing, and ensuring leaders could interpret results and take meaningful action.

Approach

TST provided project leadership and worked closely with executive sponsors, HR, IT, internal subject matter experts, and the platform vendor to design and implement a sustainable Employee Opinion Survey program. Key contributions included:

Project Governance and Stakeholder Alignment

Established a clear governance structure with executive sponsorship and defined roles, responsibilities, and decision-making pathways across the project team. This helped ensure alignment between HR, IT, internal stakeholders, and the external vendor throughout implementation.

Data Preparation and Validation

Partnered with internal HR systems resources to clean employee data, validate reporting relationships, and confirm that organizational hierarchies were accurately reflected within the platform. Led user acceptance testing and data validation to ensure reporting accuracy at manager, senior leadership, and executive levels.

Survey Design and Configuration

Supported the design and configuration of the survey program, including survey cadence, question structure, employee selection rules, and platform setup. Conducted testing to confirm the program functioned as intended before launch.

Deployment and Reporting

Led rollout of the survey across the organization and helped establish reporting views tailored to leaders at different levels. This provided ongoing visibility into employee engagement trends and helped leaders understand results within the context of their teams and business areas.

Training and Change Enablement

Delivered training and support to managers so they could confidently navigate the platform, interpret survey results, and translate findings into meaningful action. This helped strengthen adoption and ensured the program was not treated as a one-time exercise.

Action Planning and Sustainability

Supported the development of organizational and team-level action plans, with a focus on accountability, follow-through, and long-term value. The result was a repeatable engagement process backed by governance and clear ownership.

Outcome

The organization successfully launched a sustainable Employee Opinion Survey program that continues to provide meaningful insight into employee engagement. Outcomes included:

• a validated hierarchy and accurate reporting framework within the platform

• ongoing visibility into engagement data for leaders across the organization

• increased manager capability to interpret results and build actionable plans

• a repeatable, governance-backed survey process that supports continuous improvement over time

If you want stronger wording for the ending, you could swap the outcome paragraph for this version:

Outcome

The organization gained a sustainable and well-governed Employee Opinion Survey program that continues to support engagement measurement and action planning across the business. With accurate reporting structures, improved leader visibility, and stronger manager capability, the program created a reliable foundation for ongoing employee listening and continuous improvement.